SHIPPING POLICY

Overview
Welcome to talliclinic, a dedicated branch of BIGG FACTS CLOTHING LLC, headquartered at 2016 N Mason St Apt 1, Saginaw, MI, 48602, United States. We specialize in selling premium jerseys and strive to give customers a shipping experience that’s straightforward, cost-effective, and reliable. This Shipping Policy provides in-depth information on how orders are processed, shipped, and what steps to take if issues arise.

1. ORDER PROCESSING

  1. Processing Period

    • We typically prepare orders for shipment within 2–4 business days (Monday–Friday, 9:00 AM – 5:00 PM). Weekends and public holidays are not counted as processing days.
    • Orders placed after our daily cutoff time or on weekends will begin processing the following business day.

  2. Potential Delays

    • Certain circumstances—such as high sales periods, custom requests, or inventory constraints—may extend the usual processing window. We do our best to inform customers of any unexpected delays.

2. SHIPPING TIMEFRAME

  1. Estimated Delivery

    • Once your order leaves our facility, it generally arrives within 7–15 business days, Monday–Friday.
    • External factors like weather issues, carrier capacity, or holiday rushes may cause slight fluctuations in transit times.

  2. Business Hours

    • Our partnering carriers (FedEx, UPS, and USPS) conduct deliveries on weekdays unless otherwise noted. Please monitor your tracking status for precise estimates.

3. SHIPPING COSTS AND POLICY

  1. Free Shipping Threshold
    • Orders totaling $199 or more (pre-tax) qualify for free standard shipping within the US.
  2. Flat Rate Fee
    • For orders under $199, a $7.99 shipping fee is applied at checkout. This covers standard shipping services.
  3. Taxation
    • A 5% tax is added if applicable by law. This tax, if charged, will be shown clearly during the checkout process.

4. CARRIERS AND METHODS

  1. Preferred Shipping Partners
    • We work with FedEx, UPS, and USPS. Our selection of carrier often depends on order weight, destination, and service availability.
  2. Service Type
    • Standard ground shipping is the default. If expedited options are ever introduced, they will be displayed at checkout with corresponding fees.

5. TRACKING YOUR ORDER

  1. Tracking Confirmation
    • After an order is shipped, you’ll receive an email containing your tracking details. This email includes the shipping company’s name and a unique tracking code.
  2. Real-Time Updates
    • Use the tracking link in the email or the carrier’s website to monitor your package’s journey. If you have questions, reach out to us at [email protected].

6. HANDLING CHARGES

  1. Standard Handling
    • Most orders do not incur extra handling fees beyond stated shipping costs.
  2. Special Requests or Large Orders
    • If unique packaging, extra insurance, or special handling is required, we will communicate any fees before finalizing your purchase.

7. DELIVERY PROBLEMS

  1. Incorrect Address
    • It is the customer’s responsibility to provide a complete and accurate shipping address. We are not liable for delivery failures resulting from incorrect addresses.
  2. No One Available to Accept Delivery
    • If carriers cannot deliver and return the package to us, additional shipping charges may be necessary for re-dispatch. We’ll contact you to coordinate these arrangements.

8. DAMAGED OR LOST ITEMS

  1. Damaged Shipments
    • Inspect your package upon arrival. If it appears damaged, take clear photographs and contact us at [email protected] immediately. We’ll guide you through filing a claim or arranging a replacement, depending on item availability.
  2. Lost Shipments
    • If tracking indicates “delivered” but you cannot locate your package, first check with neighbors or building management. If still missing, email or call us so we can investigate alongside the carrier and make it right.

9. RETURNS & EXCHANGES

  1. Return Eligibility
    • If you’re unsatisfied or received the wrong product, consult our Return & Refund Policy for eligibility details, timelines, and instructions.
  2. Damaged or Incorrect Items
    • For damaged or incorrect shipments, contact us promptly. We’ll handle shipping costs for returning or exchanging items if the error is ours.
  3. Customer Remorse
    • If you change your mind about your order or the jersey does not fit, you may be responsible for return shipping fees unless otherwise specified in our policy.

10. DELIVERY DELAYS

  1. Carrier Schedules
    • Weekends, public holidays, inclement weather, or unforeseen carrier issues may extend the stated delivery window.
  2. Peak Seasons
    • During high-volume periods such as holidays or major sporting events, transit can take longer. We encourage placing orders early to avoid disappointment.

11. ADDITIONAL NOTES AND RESPONSIBILITIES

  1. Customs & Duties
    • Currently, we only ship within the US, so customs or international duties do not apply at this time.
  2. Failed Delivery Attempts
    • If a package is returned to our facility after multiple failed delivery attempts, we may require payment of additional shipping fees to resend the order.

12. CONTACT US

If you have any further questions or concerns regarding shipping, do not hesitate to contact:

  • Brand Name: talliclinic
  • Email: [email protected]
  • Address: BIGG FACTS CLOTHING LLC, 2016 N Mason St Apt 1, Saginaw, MI 48602, United States
  • Phone: (517) 206-5264

We typically respond within 1–2 business days during our operational hours (Monday–Friday, 9:00 AM – 5:00 PM).

Thank You for Choosing talliclinic
We appreciate the trust you place in us when purchasing jerseys through talliclinic. Our Shipping Policy is intended to be thorough, transparent, and fair, ensuring that each order meets your expectations. If you have suggestions on improving this process, feel free to let us know.